A passenger with a last name so long, it wouldn’t fit in an online booking portal, has been reimbursed after the airline he was flying basically charged him for the lengthy surname.
According to Bangkok Post, the traveler said he had booked tickets for his family online, but because the system wouldn’t allow him to type the names in full, he had to shorten them. And because his names on the tickets did not match the passports, he was charged 3,000 baht ($93) at a Thai Airways check-in counter. Reports Bangkok Post, “There, he was told by THAI staff that all he could do was to pay the fee to change the names on the tickets or buy new ones, probably at a different price, if he wanted to board the flight.”
Thai Airways International agreed to reimburse him and took to Facebook to try and clarify the situation:
We apologise for the inconvenience since the internet booking system allows up to 25 characters each for the first name and family name when booking a ticket.
No word what the man’s last name is, but according to the online community where he first posted his complaint, he’s not the only one who’s encountered this issue.
Thai Airways said it would upgrade its online booking system to include clear instructions for people like him whose name doesn’t fit in the space provided. Good idea.