Home Culture This Airline Charged A Passenger For Having A Long Last Name

This Airline Charged A Passenger For Having A Long Last Name

A passenger with a last name so long, it wouldn’t fit in an online booking portal, has been reimbursed after the airline he was flying  basically charged him for the lengthy surname.

According to Bangkok Post, the traveler said he had booked tickets for his family online, but because the system wouldn’t allow him to type the names in full, he had to shorten them. And because his names on the tickets did not match the passports, he was charged 3,000 baht ($93) at a Thai Airways check-in counter. Reports Bangkok Post, “There, he was told by THAI staff that all he could do was to pay the fee to change the names on the tickets or buy new ones, probably at a different price, if he wanted to board the flight.”

Thai Airways International agreed to reimburse him and took to Facebook to try and clarify the situation:

We apologise for the inconvenience since the internet booking system allows up to 25 characters each for the first name and family name when booking a ticket.

No word what the man’s last name is, but according to the online community where he first posted his complaint, he’s not the only one who’s encountered this issue.

Thai Airways said it would upgrade its online booking system to include clear instructions for people like him whose name doesn’t fit in the space provided. Good idea.

How To Safely Purchase Cannabis Seeds Online

From total marijuana legalization in Canada, to North America becoming more chilled out about its own state laws, buying your favorite green flower has never been easier and growing your own is almost as simple. 

FOR A WEEKLY DOSE OF THE FRESH TOAST

Hand selected from our editors with all the latest news and entertainment with a side of cannabis.

Must Read

What To Expect When Combining Alcohol And Cannabis

Cannabis and alcohol deliver their own unique effects, but the combination of these substances can have a significant mental and physical impact.