If you’re one of the many shoppers scurrying to cash in on Amazon Prime Day deals before it ends tonight (11:59p EST), you might experience a little frustration en route to your online cart. For some reason, the site is not working for all users. “We’re working to resolve this issue quickly,” an Amazon spokesperson told Bustle.
According to several users, whenever they click on the “Shop All Deals” tab on Amazon’s homepage, it takes them to an error page where a cute dog smiles at you. The text explains that something went wrong with the website. These users report that the site remains unresponsive even when they try out using other browsers.
TechCrunch reports a temporary solution. By logging in through Amazon’s charity domain, smile.amazon.com, you’ll be able to access all of their deals while also being able to donate to an important cause. This shortcut allows users to jump straight into the deals part of the site without having to encounter the error page with the cute dogs in it.
Amazon Prime day has started and already they’re having problems. Website/apps are overloaded and prime deals aren’t popping up. Have you experienced any problems?
— Mandy Murphey (@MandyMurpheyTV) July 16, 2018
Web problems cause disappointment on Amazon Prime Day, we read.#AmazonPrimeDay
— OrangeZone (@OZoneOnline) July 17, 2018
While a lot of users have still managed to shop despite the glitches – Amazon claims that the numbers are up from last year – this is still a bad way to kick off their Prime Day, which is one of the retailer’s biggest events of the year. Let’s hope most of the site’s issues are solved by the time Prime Day is dunzo.
