Nobody said personal interaction was a strong suit of Millennials. They’re having less sex, fewer babies, and getting hitched later in life.
Nobody said personal interaction was a strong suit of Millennials. They’re having less sex, fewer babies, and getting hitched later in life. And now, it turns out, they’re avoiding face-to-face contact with restaurant employees whenever possible.
According to a recent survey (by way of Salon), this trend signals a potential shift from human employees to automated kiosks.
In the survey, nearly 31 percent of millennials said that the reason they use the drive-thru isn’t speed or convenience, but because doing so requires the least amount of actual human interaction.
That’s good news if you’re in the robot business, bad news if you’re a fast-food employee.
Says Andy Puzder, CEO of Hardee’s and Carl’s Jr.:
I’ve been inside restaurants where we’ve installed ordering kiosks … and I’ve actually seen young people waiting in line to use the kiosk where there’s a person standing behind the counter, waiting on nobody.
If that sobering comment leaves you feeling a little disappointed with the human race, there are still some people who like a personal touch. The same survey found that 59 percent of those polled appreciated the attendant asking about their day. You know, if that attendant isn’t a Millennial.