It’s common to get no answers from Alexa at times, either because you didn’t phrase the question the right way or your word choice was off base. But this issue is one of the main drawbacks of the device, making you feel like it’s not as smart and useful as Amazon claims it is.
Voice enabled devices are very sophisticated, yet they’re still a work in progress, constantly trying to improve their services and learning about the many layers that make up the basis of communication between humans.
Over the next week, Amazon is rolling out a new feature called Answer Update, which will alert users when Alexa has found an answer to one of the questions they asked and didn’t get an initial answer to. According to TechCrunch, this is done to let users improve and interact with Alexa’s Knowledge Graph — an informational database that contains general knowledge facts and figures that Alexa uses to answer users’ questions.
To turn on the update, say “Alexa, turn on Answer Update.” Once this is done, Alexa will reply by saying,“”If you ask me a question and I don’t know the answer but I find out later, I’ll notify you.” The feature can be turned off by saying “Alexa, turn off Answer Update.”
While Alexa is still the leading voice assistant in the industry, the Google Home has been improving steadily, gathering acclaim due to Google’s large Knowledge Graph. This makes a lot of sense; Google is the largest and most reliable search engine in the world, linking you to all parts of the Internet.
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According to a study conducted by AdWeek, the Google Home is six times more likely to answer a question than Alexa. CNBC predicts that the consumption of the Google Home will grow in the US and abroad in the coming months.
In order for Amazon to remain at the top of the AI business, Alexa needs to become smarter and more reliable as soon as possible.
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