Thursday, July 18, 2024

Airline Passengers Keep Stealing Luxe Bedding From First Class

United Airlines has some really fancy bedding on their planes that passengers can’t seem to get enough of, even once they leave the plane. And now, United is getting pissed because that Sakes Fifth Avenue line is not cheap and have resorted to asking flight attendants to help police the situation.

Here’s what the bedding looks like. There’s also memory foam pillows upon request, as well as slippers and a premium amenity kit.

The amenity kit and slippers are for the taking, but there is no question that the airline would appreciate it if you left the other items behind when you deboard the aircraft as evidenced by this note that’s attached to all the goodies:

The premium amenity kit and slippers are yours to keep upon landing. We hope you’ll find our other comfort items and amenities make your flight more restful, but please leave them on board when you exit the aircraft.

Now, United Airlines has asked flight attendants to help police the situation with the following internal memo, which made its way into the hands of Live and Let’s Fly:

Our customers are continuing to enjoy United Polaris service, in particular our new high-quality bedding designed by Saks Fifth Avenue. However, recently we’ve noticed some confusion about which amenities may be taken off the plane at the end of the flight. We’d like to take this opportunity to clarify the policy regarding our new bedding and ask for your help to ensure its safekeeping on board the aircraft.

You can share with customers that all pillows and blankets are to be left on the aircraft at the end of each flight, including the cooling gel memory foam pillow. Even if only a small number of these items are taken off each flight, that can quickly add up to millions of dollars across our network over the course of a year. To help ensure we are able to continue offering these high-quality products, it’s important to remind customers that these items remain on board the aircraft after every flight. We will begin communicating this policy on board soon.

We launder and re-board pillows and blankets for several cycles before the product naturally degrades from wear and tear, and we replace it.

Of course, all United Polaris customers are welcome to take their amenity kits featuring Cowshed products with them at the end of the flight. Slippers and pajamas — on flights where they are offered — are also available for customers to take with them.

We are exploring offering certain amenities for sale on the United Shop in the future.

According to Travel + Leisure, United is now offering passengers the ability to purchase for these items on their website.


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